Return Policy

We want you to love your Warmwood pieces. If something isn't right, we're here to help.

30-day returns

You may return most items within 30 days of delivery for a refund. To be eligible, items must be unused, undamaged and in their original condition and packaging.

How to start a return

Email us at hello@warmwoodco.com with your order number and the item(s) you'd like to return.
We'll reply with return instructions and the return address. Please don't send items back without contacting us first, because returns sent to the wrong address can't be processed.
Pack the item securely and ship it using a trackable shipping method.

Return shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective or incorrect. Original shipping charges aren't refundable.

Damaged, defective or incorrect items

If your order arrives damaged, defective or isn't what you ordered, email hello@warmwoodco.com within 7 days of delivery with your order number and photos of the item and packaging. We'll send a replacement or issue a full refund, including shipping, at no cost to you.

Items that can't be returned

Items marked as final sale
Gift cards
Items that have been used, washed, altered or damaged after delivery
Candles that have been burned

Refunds

Once we receive and inspect your return, we'll email you to confirm. Approved refunds go to your original payment method within 5–10 business days. Depending on your bank, it may take a few extra days to show on your statement.