Frequently Asked Questions
Orders & Payment
What payment methods do you accept?
We accept all major credit and debit cards, plus any additional payment options shown at checkout. All payments are processed through Shopify's secure, encrypted checkout.
Can I change or cancel my order?
Yes, as long as it hasn't shipped yet. Email us at hello@warmwoodco.com with your order number as soon as possible. Once an order has shipped, we can't change or cancel it, but you can return it under our Return Policy.
Will I get an order confirmation?
Yes. You'll receive a confirmation email right after you place your order. If you don't see it, please check your spam or promotions folder.
Shipping
Where do you ship?
We currently ship to addresses within the United States.
How much does shipping cost?
Standard shipping is $8, and it's free on orders of $70 or more.
How long will my order take to arrive?
Orders are processed within 1–3 business days. Once shipped, delivery usually takes 7–15 business days. See our Shipping Policy for details.
How do I track my order?
When your order ships, we'll email you a tracking number. You can also visit our Track Order page.
Will my items arrive in one package?
Not always. Orders with multiple items may ship separately and arrive on different days. You'll get tracking for each package.
Returns & Exchanges
What is your return policy?
You can return most items within 30 days of delivery if they're unused and in their original condition. Read the full Return Policy.
My item arrived damaged or incorrect. What should I do?
We're sorry! Email hello@warmwoodco.com within 7 days of delivery with your order number and a photo of the item and packaging. We'll send a replacement or issue a full refund at no cost to you.
Do you offer exchanges?
The fastest way to get a different item is to return the original for a refund and place a new order.
Products
Do products look exactly like the photos?
We work hard to show every product accurately. Handmade and natural-material items like ceramic, wood, rattan and linen can vary slightly in color, grain, glaze and texture. That's part of their character.
How do I care for my items?
Most ceramic and glass pieces can be wiped with a soft, damp cloth. Wipe wood and woven items with a dry cloth and keep them away from prolonged moisture and direct heat. Follow the care instructions on the product label for textiles. Never leave a burning candle unattended.
Still have questions?
Email us at hello@warmwoodco.com or use our contact form. We reply within 1–2 business days.